Privacy Policy

1. Important Information

1.1 General Terms

At Brim AI (“Brim,” “we,” “us,” or “our”), we prioritise our users’ privacy and security. Our infrastructure, applications, and tools are designed to support secure, private interactions. This Privacy Policy (“Policy”) outlines how we collect, store, use, and protect your personal data when you interact with our website, services, or applications.

Our Privacy Promise:

• Your data is yours: We only collect the data necessary to operate and improve the Service.
• We prioritise security: Your information is protected to the highest standards permitted by law.

If you have questions, contact us at info@joinbrim.ai. This Policy defines how we use and safeguard the personal information we collect from you. By using our services, you consent to the practices described herein. If you or your organisation is a data controller under the EU’s General Data Protection Regulation (GDPR) or other applicable regulations, we offer additional agreements to ensure compliance, which may be requested separately.

1.2 Policy Revisions

Brim AI may update this Policy. Significant changes will be communicated through the Service or via email if applicable. Continued use of the Service after updates implies acceptance of the revised Policy.

2. Use of Our Services

2.1 Our Customer Use

Brim AI provides AI-powered agentic worker solutions for enhancing business processes, including sales, customer service, and more. While Brim AI hosts the platform, customers retain ownership of their data and are responsible for ensuring that it complies with their privacy policies. Brim processes customer data solely to deliver and improve the Service, as directed by customers.

2.2 Sensitive Information

Brim AI does not intentionally collect sensitive information such as financial account details, health information, or personal identifiers beyond what is required for Service provision.

3. Information We Collect

3.1 When You Visit Our Website

When you visit our website, we may collect information necessary for Service operation and improvement. This includes “Personal Information” (such as your name, email address, company name) and “Navigational Information” (such as IP address, browser type, visit duration).

3.2 Personal Information

Personal Information refers to information that identifies you, including contact information, transaction data, and publicly available information. This information is collected to help us operate and improve the Service.

3.3 Navigational Information

Navigational Information includes details about your device and browsing activity. This data helps us monitor and enhance our Service’s functionality.

3.4 Payment Information

We collect payment information through secure, PCI-compliant third-party providers for processing fees related to our Service.

3.5 Information About Children

Our Services are not intended for individuals under 13, and we do not knowingly collect data from children under 13. If such information is discovered, it will be deleted promptly.

4. Use of Information We Collect

4.1 Navigational Data, Cookies, and Web Beacons

Cookies are used to track user preferences and improve Service functionality. You may decline cookies, but this may limit the interactive features of the Service. Web beacons may also be used to understand usage patterns and improve functionality.

4.2 Use of Personal Information

Brim AI may use Personal Information to:

• Improve and personalise the Service.
• Communicate updates and marketing information (opt-out available).
• Conduct analytics to enhance user experience.

4.3 Customer Testimonials

With user consent, we may post testimonials containing Personal Information.

4.4 Service Providers

We share information with third-party providers solely to deliver and enhance the Service, subject to confidentiality requirements.

5. Confidentiality and Security of Personal Information

We utilise a variety of technical and organisational measures to protect your data, including encryption and secure access controls. Account passwords and sensitive information are stored securely, and we recommend using a unique, complex password to further safeguard your account.

6. Social Media and External Websites

Our website may include social media widgets and links to third-party websites. Interactions with these features are subject to the third parties’ privacy policies, and Brim AI is not responsible for external content or practices.

7. Retention of Personal Information

We retain data for as long as necessary to fulfil the purposes outlined in this Policy, including legal compliance. Users may contact Brim AI to request deletion of their data within a specified timeframe.

8. International Transfer of Information

If you access our Services from outside the UK, data may be transferred internationally to comply with legal requirements. We ensure appropriate protections are in place for all international transfers.

9. Third-Party Applications

Brim AI may integrate with third-party applications to enhance functionality. In such cases, the third parties’ privacy policies apply. Users are encouraged to review these policies before use.

10. Disclosure of Information

We may disclose data if required by law or to protect the rights and safety of Brim AI, our users, or others.

11. Data Retention and Deletion

Upon account termination, user data will be securely deleted after a 60-day period unless legally required to retain it.

12. Anti-Spam Policy

Brim AI strictly prohibits the use of our Service for unsolicited commercial emails. Each email includes an “opt-out” mechanism, and any violations can result in Service suspension.

13. Unsubscribe from Communications

To unsubscribe from Brim AI’s marketing emails, click “unsubscribe” at the bottom of our emails or contact us at info@joinbrim.ai. Transactional and account-related emails will continue as necessary for Service operation.

14. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at info@joinbrim.ai.

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